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Return

Return Instructions

1. If you should not like an item you’ve ordered or it is defective, there is no problem to send it back to us. Please check beforehand whether you are still returning the item within the cancellation period.

2. Complete the enclosed return/complaint form. Make sure that you enter the invoice number, your customer number and the article number, as well as your personal data! Please also do not forget to state your reason for the return! To do so, simply tick one of the boxes provided.

3. From an order value upwards of 40,- Euro we have included a free return label for the return within Germany. You will find the return label in the green accompanying document bag attached to the outside of the package.

4. If you have an order value of less than 40,- Euro, or your country of residence is not Germany, we ask you to pay the return costs yourself. You will find our address on the letterhead of your invoice or online at www.thunderbike.com.

5. Place the product in its original packaging in the shipping box or a similar sturdy carton. Enclose the return form, close the box and stick the return label on your box so that the old label is no longer visible.

6. Please pay attention with which parcel service you can return the package! You will find this information on the return label. Check the Internet for the nearest UPS access point or DHL branch.

7. As soon as the package has reached us, the credit will be made in the same way as you have paid the original invoice.

Contacts

Find an UPS Access Point near to you: HERE

Find a DHL location near to you: HERE

Thunderbike Harley-Davidson® Niederrhein

Güterstraße 5
46499 Hamminkeln

Phone: 02852 67770

Fax: 02852 5444

 

 

 

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Contacts

Leyk
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Sarah Leyk

Apprenticeship as Management Assistant in Wholesale and Foreign Trade

0049 2852-6777-0
info@thunderbike.de

Schwarz
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Adrian Schwarz

Customer Care

0049 2852-6777-81
info@thunderbike.de

Holzapfel
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Carlos Holzapfel

Customer Care, Onlineshop Service

049 2852 - 6777-32
nicoh@thunderbike.de

Mathies

Frederik Mathies

Customer Care

0049 2852 - 6777-71
freddy@thunderbike.de

Newsletter

Stay up to date with the Thunderbike newsletter. In our free newsletter you will find news on our custom bikes & parts, information on Harley-Davidson models, all important dates & events, used vehicles, accessories, clothing, promotions and much more! The subscription can be terminated at any time by unsubscribing in our newsletter. We refuse to disclose your data to third parties. You will receive an e-mail confirmation after the subscription. So we make sure that no unauthorized person can register you in our newsletter.